Discord

Help & Support

How can we help.

Answers to common questions, and the fastest ways to reach the team.

01 — The game

When is Snail Got Guns coming out?

Snail Got Guns is in development. We'll announce the release date on our Discord first, so join there to hear as soon as it's set.

Which devices will it run on?

It is coming to Android phones first. We will share the minimum Android version and device requirements before launch.

Can I play-test it early?

Yes — we run play-tests through our Discord community. Join the server and keep an eye on the announcements channel.

Can other players message me?

No. In a match you can only send preset emotes, like a wave or a laugh. There is no text or voice chat.

Is it suitable for children?

Our Parents’ Guide covers the age rating, online play, purchases and privacy in detail.

Read the Parents' Guide

02 — Account & progress

Do I need an account to play?

You can sign in with Google Play Games. Signing in saves your progress to your Google account, so it comes with you to a new phone.

Will my progress carry over from play-test builds?

Not always. Play-test builds can be reset as we change the game. We will say in Discord if progress is being kept.

03 — Purchases

Are there in-game purchases or ads?

The game has optional in-app purchases through Google Play, and it shows ads. Every price is shown in Google Play before you pay.

How do I ask for a refund?

Purchases made through Google Play are handled by Google. You can request a refund from your Google Play order history. If you need help, contact us.

04 — Technical issues

The game crashes or won’t start.

Make sure the game and your phone’s software are up to date, then restart your phone. If it still happens, report it with the details listed below.

I can’t connect to a match.

Check your internet connection, and try switching between Wi-Fi and mobile data. If the problem continues, let us know when it happened and what you saw.

05 — Contact us

Still stuck?
Talk to us.

Discord · Fastest

Ask the team and community

Post in the support channel. The team and other players usually reply the same day.

Open Discord

Private questions

Need to talk privately?

Join our Discord and send a direct message to a team member. Never share passwords or payment details with anyone.

06 — Report a problem

Help us fix it faster by including these details.

Report a bug

  1. Your phone model and Android version
  2. Game version (shown in settings)
  3. What you were doing when it happened
  4. What you expected, and what happened instead
  5. A screenshot or short video, if you can

Report a player

  1. The player’s in-game name
  2. Roughly when it happened
  3. What happened
  4. Screenshots, if you have them

Send reports in our Discord. If someone is in danger, contact your local emergency services first.